Impact SCM

Workflow · AI agents

AI agents that do the work, not just report on it.

Supply Chain Digital Workforce deploys intelligent agents that execute routine procurement, planning, AP, supplier and inventory work — while escalating the exceptions that need human judgment.

01Buyer agent
02Planner agent
03AP agent
04Supplier agent
Supply Chain Digital Workforce - AI agents for procurement, planning, AP and supplier management
Digital Workforce 04 / 04
AGENT NETWORKBuyer agent assigned
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IMPACT / SCM

The agent roster

A specialist for every recurring job.

Agents share context and collaborate, so an order, an invoice and a supplier conversation stay connected from start to finish.

01 / Agent

Buyer Agent

Turns requisitions into sourced orders, compares quotes and follows up on delivery commitments.

02 / Agent

Planner Agent

Monitors demand and supply signals, flags imbalances and proposes rebalancing actions.

03 / Agent

AP Agent

Matches invoices, explains exceptions and resolves routine discrepancies with vendors.

04 / Agent

Supplier Agent

Requests documents, chases confirmations and keeps supplier records and commitments current.

05 / Agent

Inventory Agent

Watches stock positions, triggers replenishment and escalates risk before service is affected.

06 / Agent

Contract Agent

Tracks renewals, obligations and rebates so nothing expires unnoticed or unclaimed.

Human in the loop

Automation with judgment built in.

Agents handle
  • Execute repetitive, rule-based steps end to end
  • Coordinate hand-offs across functions
  • Communicate with suppliers and internal teams
  • Escalate the moments that genuinely need a person
People handle
  • Set policy, priorities and risk thresholds
  • Approve exceptions and commercial decisions
  • Handle negotiation and relationship judgment
  • Focus on improvement instead of routine execution

How it runs

Assign, execute, escalate.

01

Assign

Work arrives from the ERP and is routed to the right agent with the right policy.

02

Execute

Agents act across systems, complete routine steps and keep a full audit trail.

03

Escalate

True exceptions reach a person with context, options and a recommended next step.

Put agents to work

Start with one process, not a transformation program.

We will identify the highest-volume routine work in your supply chain and show how an agent would take it off your team's plate.

Talk to our team

Impact SCM

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